Signphone Terms & Conditions
This document is confidential. This policy is effective from 1st July 2015 onwards.
Please keep this document for your records. ‘you’, ‘your’ and ‘organisation’ refers to the individual/s that have requested and/or used Signphone’s services.
Signphone is committed to ensuring that your information is secure and any personal information will not be passed onto any 3rd party.
The Signphone calendar system (via SuperSaaS) is to be used to book the interpreters at least 1 working day in advance.
When you book an interpreter a contractual agreement is immediately entered into. In the event of a cancellation the organisation is liable for the following charges: Less than 1 working day notice – the full 1 hour fee (per booking cancelled). Your organisation/client will be invoiced for the cancellation.
Signphone is available Monday – Friday, 9am – 5pm. Signphone is not available on bank holidays. We will contact you should these times change.
3rd party telephone calls: numbers a client can contact with an interpreter via Signphone: UK landlines; Free 3 call i.e. 0800, 0808; UK Business lines i.e. 033; Non-profit Organisations i.e. 030; Mobile numbers; 0845, 0870, 0843, 0871, 0872, 0873 & 0844 numbers.
Unauthorised use of Signphone Ltd’s applications, software, website may give rise to a claim for damages and/or be a criminal offence.
You may not use the web based applications for reasons other than what it has been designed for, i.e. direct calling and/or via a Signphone interpreter.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:Signphone Ltd 6-8 Heaton Street Blackburn Lancashire
If you believe that any information we are holding about you is incorrect, incomplete or has changed, please write to us or email us as soon as possible: firstname.lastname@example.org.
The Interpreters are provided by Sign Communications North West and abide by the Code of Ethics for Sign Language Interpreters (Signature, The National Registers of Communication Professionals working with Deaf & Deafblind people). All interpreters provided by SCNW shall be appropriately trained and registered with the appropriate body such as Signature and NRCPD.
Disclaimer: Signphone is dedicated to provide a clear, reliable video relay service. We are unable to accept responsibility for the failure of your broadband/internet/data roaming/WIFI connection to provide a clear transmission when using Signphone.