Signphone Terms & Conditions.
This policy version is effective from 11th March 2016. We reserve the right to make changes or additions to the Signphone Terms & Conditions at any time.
The terms ‘you’, ‘your’, ‘user’ or ‘users’ refers to the registered Signphone account holder.
By using any of the Signphone services you automatically agree to the Terms & Conditions outlined in this document. If you disagree with any of the Terms & Conditions you must inform Signphone immediately in writing to firstname.lastname@example.org. Upon receipt of the disagreement, Signphone staff members reserve the right to terminate your account with immediate effect.
We are committed to ensuring that your information is secure and any personal information will not be passed onto any 3rd party.
Credit to use Signphone is added via our website www.signphone.co.uk. The minimum credit spend is £20.00. We reserve the right to change the tariff price/rates at any time.
Payment to use Signphone service is via PayPal only. You will receive a receipt when your PayPal payment is successful. We are unable to issue a refund once your PayPal payment is successful; unless there is a system fault.
Your credit is deducted from your account when your call is made to the 3rd party (not when the user connects to Signphone).
Your credit will be calculated and deducted in whole minutes via our system.
Signphone is available Monday – Friday, 9am – 5pm. We will email you should these times change. It is your responsibility to inform Signphone of any email address changes.
Numbers a user can contact with an interpreter at Signphone: UK landlines; Free call i.e. 0800, 0808; UK Business lines i.e. 033; Non-profit Organisations i.e. 030; Mobile numbers; 0845, 0870, 0843, 0871, 0872, 0873 & 0844 numbers.
Signphone cannot accept 3rd call back requests. Please provide your preferred contact method for the 3rd party to notify you when they wish to recontact you.
Unauthorised use of Signphone Ltd’s applications, software, website may give rise to a claim for damages and/or be a criminal offence.
You may not use the web based applications for reasons other than what it has been designed for, i.e. direct calling and/or via a Signphone interpreter.
Should an interpreter be booked for a period of time, whether by phone, email, fax, SMS or letter, a contractual agreement is immediately entered into. In the event of a cancellation the booker is liable for the following charges: Less than 7 full days’ notice - full interpreting fee. 7-14 days’ notice – half interpreting fee.
We require your personal information to create an account, understand your needs and provide you with a better service, internal record keeping. We may use the information to improve our Signphone products and services. We may periodically send Signphone Ltd promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:Signphone Ltd 6-8 Heaton Street Blackburn Lancashire
If you believe that any information we are holding about you is incorrect, incomplete or has changed, please write to us or email us as soon as possible: email@example.com.
The Interpreters are provided by Sign Communications North West and abide by the Code of Ethics for Sign Language Interpreters (Signature, The National Registers of Communication Professionals working with Deaf & Deafblind people). All interpreters provided by SCNW shall be appropriately trained and registered with the appropriate body such as Signature and NRCPD).
Signphone is ISO 9001 registered.
Every Signphone interpreter is subject to an enhanced Disclosure and Barring Service (DBS) and barred list check.
All Signphone interpreters are individually insured, and Signphone also has an Indemnity Insurance policy for all interpreters booked/used through them.
Signphone operates a zero-tolerance policy regarding abuse against Signphone staff members and interpreters. In order to ensure that people feel safe, we do not tolerate behaviour that crosses the line into abuse, including behaviour that harasses, intimidates, or uses fear to silence another user. Users who engage in abusive behaviour will be notified that their behaviour is unacceptable and may have their account/s suspended or terminated. A suspended account may be restored at Signphone's discretion, upon receipt of a written/videoed undertaking by the abuser not to commit any future "abuse". All cases are, however, considered by Signphone on their individual merits. Any user that displays violence towards Signphone staff and interpreters will be reported to the police; their Signphone account will be permanently terminated from use and the user will be unable to create a new account.Examples of abusive behaviour not accepted:
Violent threats (direct or indirect): You may not make threats of violence or promote violence, including threatening or promoting terrorism.
Aggression (verbal, written, physical): You may not display aggressive behaviour towards Signphone interpreters and staff. Signphone does not tolerate swearing and abusive language.
Harassment: You may not incite or engage in the targeted abuse or harassment of others. Some of the factors that we may consider when evaluating abusive behaviour include:
if a primary purpose of the reported user is to harass or send abusive messages to others;
if the reported behaviour is one-sided or includes threats;
if the reported user is inciting others to harass another user or interpreter; and
if the reported account is sending harassing messages or calls to another user, interpreter or 3rd party.
Hateful conduct: You may not promote violence against or directly attack or threaten other people on the basis of race, ethnicity, national origin, sexual orientation, gender, gender identity, religious affiliation, age, disability, or disease. We also do not allow accounts whose primary purpose is inciting harm towards others on the basis of these categories.
Multiple account abuse: Creating multiple accounts with overlapping uses or in order to evade the temporary or permanent suspension of a separate account is not allowed.
Private information: You may not share private and confidential information other than your own, such as credit card numbers, street address, or National Insurance numbers, without the other person or users express authorisation and permission.
Disclaimer: Signphone Ltd are dedicated to bring you a clear, reliable video relay service. We are unable to accept responsibility for the failure of your broadband/internet/data roaming/WIFI connection to provide a clear transmission when using Signphone.